CGV
Object
These conditions of sale aim to define the contractual relations between Coco luna and the buyer and the conditions applicable to any purchase made through the cocolunabali.com merchant site, whether the buyer is a professional or a consumer.The acquisition of a good or a service through this site implies unreserved acceptance by the purchaser of these conditions of sale.
These conditions of sale will prevail over all other general or specific conditions not expressly approved by Coco luna.
Coco Luna reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the order by the buyer.
Characteristics of the goods and services offered
The products and services offered are those listed in the catalog published on the Coco Luna website.These products and services are offered while stocks last.
Each product is accompanied by a description established by the supplier.
The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors.
Prices
The prices appearing in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services.Coco Luna reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the purchaser.
The prices indicated do not include the costs of order processing, transport and delivery as long as they take place in the geographical areas provided below.
Geographical area
The online sale of the products and services presented on the site is reserved for buyers who reside in France, in overseas departments and territories or in Monaco and for deliveries required in these geographical areas.
In the event of delivery of a product outside the territory of the European Union and in the French overseas departments and territories, the Buyer declares himself the importer of the product and accepts that in such a case Coco Luna may be materially impossible. to provide him with exact information on the total amount of the costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the product is requested.
Unless otherwise stated on the site during the ordering process or in the description of the products ordered, Coco Luna undertakes in all cases to deliver the products within a maximum period of fourteen (14) days after the conclusion of the contract with the buyer.
Orders
The buyer, who wishes to buy a product or a service, must:
– complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;
– complete the online order form giving all the references of the products or services chosen;
– validate his order after checking it;
– make the payment under the conditions provided;
– confirm their order and payment.
Confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions.
All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
The seller will communicate by email confirmation of the recorded order.
No exchange can be made. Following receipt of your return, we will reimburse you for the jewelry, excluding shipping costs.
Withdrawal
Please send us an email informing you of your return.
support@cocolunabali.com
Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from receipt of their order to return the product to the seller for reimbursement without penalty, with the exception of the initial shipping costs (at note that the return shipping cost is the buyer's responsibility).
Payment terms
The price is payable when ordering.
Payments will be made by credit card; they will be carried out through a secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport over the network.
The buyer's account will be debited when placing an order for the products or services available and the amount of the products or services sent.
At the request of the purchaser, a paper invoice will be sent to him showing the VAT.
Deliveries
Deliveries are made to the address indicated in the order form, which can only be in the agreed geographic area.
Packages are shipped within 48 hours.
Standard delivery: 3 to 5 working days after shipment, depending on the carrier's deadlines.
The risks are the responsibility of the purchaser from the moment the products have left the premises of Coco Luna. In the event of damage during transport, a reasoned protest must be made to the carrier within three days of delivery.
Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.
Coco Luna is not responsible for the disappearance of packages after official deposit recorded by the carrier. Once your package has been declared delivered, our responsibility is no longer engaged. No refund will be made in this case.
For deliveries to a relay point, the package must be opened and checked before signature.
After validation by signature of the customer, no complaint will be possible.
Guarantee
For all complaints about your orderplease contact customer service by email support@cocolunabali.com within a maximum of 72 hours upon receipt of your package.The guarantee no longer applies beyond 14 days from the date of receipt.
All the products supplied by the seller benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code..
In the event of non-compliance of a product sold, it may be returned to Maison Dorée who will take it back, exchange it or refund it in exchange for a credit note on the cocolunabali.com site.
All claims or refunds must be made by email to the following address: support@cocolunabali.com
All complaints for an order will be impossible beyond 14 days from the date of invoice.
Responsibility
The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.
Intellectual property
All elements of the site " cocolunabali.com"are and remain the intellectual and exclusive property of Coco luna.No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound.
Any single link or hyperlink is strictly prohibited without the written consent of
Coco Luna.
The brand Coco luna as well as all figurative marks or not and more generally all other marks, illustrations, images and logos appearing on the Goods, their accessories and their packaging, whether registered or not, are and will remain the exclusive property of Coco luna. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of Coco luna, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same applies to any copyright, design, model and patent which are the property of Coco luna. In addition, all designs, visuals including Coco lunais the author, that is to say, created by Coco luna internally, can only be used exclusively by Coco Luna.
Personal data
In accordance with the law on computers, files and freedoms of January 6, 1978, personal information relating to buyers may be subject to automated processing.Coco lunareserves the right to collect information on buyers including by using cookies, and, if desired, to transmit the collected information to business partners.
Buyers can object to the disclosure of their contact details by notifying Coco Luna.
Likewise, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978.
The automated processing of information, including the management of the e-mail addresses of users of the site, was the subject of a declaration to the CNIL on 03/28/2012 registered under number 1576466.
Archiving - Proof
Coco Luna will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.Coco Luna's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
Litigation
These conditions of online sale are subject to French law.
In the event of a dispute, jurisdiction is assigned to the competent courts of La Rochelle, notwithstanding the plurality of defendants or call in warranty.